Customer Charter

Switch Media is an award-winning digital, creative and technical agency specialising in web design, ecommerce and hosting with offices in the UK.

 

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Complaints Procedure

Our complaint procedure aims to resolve your problem as quickly as possible. At all stages of this process we will endeavour to acknowledge receipt of your complaint on the day it is received and to provide a full response within a further five working days. This procedure is designed to address problems that we have failed to resolve to your satisfaction, within the appropriate department.

Stage 1
Initially your complaint should be addressed to service@switchmedia.com or contact the Customer Services team on 03700 502520 (UK) Option 5.

Your concerns will be fully investigated by the department, who will aim to respond fully within 10 working days.

Stage 2
If for any reason, you are not satisfied with our response, you should write to the:

Customer Service Manager
Switch Media Ltd
Lister Pavilion, Kelvin Campus
West of Scotland Science Park
Glasgow G20 0SP
United Kingdom

After acknowledgement of your letter, we will make a full independent assessment and then provide a complete, written response within 14 working days.

Stage 3
If you feel that your concern still remains unresolved having received the written response from stage 2, please write to the Directors, enclosing all previous correspondence:

The Directors
Switch Media Ltd
Ground Floor
11-21 Paul Street
London EC2A 4JU
United Kingdom

A Director of the Company will investigate your complaint in detail, the result of such investigation will be passed back to the Customer Services Manager to report to you in detail of any such findings and the proposed resolution to the situation.

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Call our Design Department for more information on 03700 502520.

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Contacts
Support 03700 502520 (opt #1)
Domains 03700 502520 (opt #2)
Hosting 03700 502520 (opt #3)
Design 03700 502520
UK Office
Lister Pavilion, Kelvin Campus
West of Scotland Science Park
Glasgow, G20 0SP
Tel: 03700 502520
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